Piedāvājam 10 klientu atsauksmju sekojuma atbilžu sagataves, kas palīdz veidot gan pozitīvās, gan negatīvās atbildes uz klientu atsauksmēm. Izmantojiet tās, lai uzlabotu savu produktu un apkalpošanas līmeni.
Lai gan arvien vairāk uzņēmumu ir atzinuši, cik svarīgi ir konsekventi apkopot un analizēt klientu atsauksmes, visgrūtāk ir ieviest efektīvu atgriezeniskās saites izsekošanas sistēmu, un vēl retāk uzņēmumiem ir skaidra stratēģija, kā rīkoties ar negatīvām atsauksmēm. Lūk, kāpēc un kā ir jāatbild uz klientu atsauksmēm, gan negatīvām, gan pozitīvām, kopumā 10 atsauksmju sekojuma atbilžu sagatavēm, kuras var izmantot kā izejas punktu, veidojot savas atbildes.
Lai gan ir svarīgi sekot klientu sniegtajām atsauksmēm, izmantojot aptaujas un anketas, (jo tas liecina, ka jums ir svarīgi viņu viedokļi un esat atvērts ieteikumiem) atbildes uz publiskajām atsauksmēm ir vēl būtiskākas. Saskaņā ar Invesp apkopotajiem datiem 90% klientu lasa atsauksmes tiešsaistē pirms uzņēmuma vietnes apmeklēšanas, un 88% klientu uzticas šiem viedokļiem tikpat lielā mērā kā personīgajiem ieteikumiem.
BrightLocal Vietējo Patērētāju Pārskata Apsekojums arī atklāja, ka 97% no patērētājiem, kuri lasa atsauksmes, pēc tam lasa uzņēmumu atbildes uz atsauksmēm. Atbildes veids var ietekmēt klientu izpratni par jūsu uzņēmumu, ietekmēt jūsu zīmola reputāciju un potenciālo klientu lēmumus par pirkumu.
Tas, kādu klientu atsauksmi jūs izskatāt (pozitīvu, negatīvu vai neitrālu), ja jūsu rīcībā ir gatavas atsauksmju atbildes sagataves, ļauj jums daudz vieglāk reaģēt. Tālāk ir sniegti 10 atsauksmju atbilžu sagatvju piemēri, kurus varat izmantot vai uzrakstīt savu:
Thank you for choosing us as your dedicated [product description] provider.
We are extremely grateful that you took the time to send us your feedback about our [Product/ Service]. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could implement any of these changes in the upcoming releases. I’ll be sure to keep you updated.
Thanks once again and looking forward to hearing more from you.
Cheers,
[YOUR SIGNATURE]
Thank you so much for sharing your experience with [Product/ Company]. Your feedback helps us improve our product/ service for everyone.
If you’d like to discuss how we could’ve made your experience better, please call us at [phone number] or reply to this email. We look forward to hearing from you!
Thanks again,
[YOUR SIGNATURE]
We are incredibly grateful that you took the time out to share your feedback with [Company/ Product/ Service]. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
[YOUR SIGNATURE]
We’re so happy that you are pleased with [Product/ Service]. [Company name] strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.
Best,
[YOUR SIGNATURE]
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with [Product/ Service] and hope you will accept our sincerest apologies.
Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information from you.
I understand how disappointing it can be [to sign up for a service/ purchase a product] and not have it meet your expectations, so hopefully, we can get this sorted out. If not, I’ll be happy to issue you a refund.
Please give us a call at [phone number] or reply to this email with more information so that we can make things right for you.
Thank you for your business,
[YOUR SIGNATURE]
We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at [phone number/ email address].
Regards,
[YOUR SIGNATURE]
We cannot find any record of you in our system and your review violates [Review Site] policies so we have flagged it for removal.
If you are using another name that is not recorded in our database, please feel free to reach out to us. For any other questions or concerns, you are welcome to contact us at [email address/ phone number].
Best,
[YOUR SIGNATURE]
Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. You’re right, [Team Member] is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them.
Looking forward to serving you again soon!
[YOUR SIGNATURE]
Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience you had with [Agent Name]. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
That being said, if there’s anything else that I can help you with at the moment, please feel free to reach out and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
Thanks again,
[YOUR SIGNATURE]
Thank you for taking the time to complete our recent survey. Your responses will help us serve you and our other users in the future. We truly value your feedback and look forward to hearing more from you more often.
In the meantime, if you have any questions, concerns, or further suggestions, don’t hesitate to let us know by replying to this email – we’ll be happy to help!
Regards,
[YOUR SIGNATURE]
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Pēcpārdošanas e-pasta sagataves
Tekstā ir apskatīti dažādi mārketinga strādājumi, kā atbalstīt klientus un veidot uzņēmuma savienojumu ar tiem. Tiek izceltas dažādas personalizētas e-pasta sagataves, kā arī uzsvērts praktisku un efektīvu saziņas kanālu nozīmīgums mārketingā. Tiek sniegti arī piemēri par to, kā iekļaut un novērtēt jaunus klientus. Pirktāju disonanse var samazināt ar tūlītēju problēmu risināšanu un ērtu atbalsta iegūšanas veidu.
Gadījuma izpētes e-pasta sagataves
Case studies are a key element of content strategy for many marketers. They provide social proof that your business can help potential customers solve their problems. Case studies should be written in the third person from an independent reporter's perspective and should include facts and figures that demonstrate the quality of your products or services. They are best suited for the evaluation stage of the buying process, when potential customers are already familiar with your offerings. Unlike other content used in this stage, case studies are focused on demonstrating the best of what your brand has to offer and how it has already helped customers achieve their goals or overcome obstacles. Avoid overselling and instead focus on how you can solve specific problems, bolstering your story with factual quotes from previous clients.
E-komercijas e-pasta sagataves
Klienta vērtība ir salīdzinājums starp produktu/pakalpojumu un iespējamām alternatīvām. Klientu vērtības piedāvājums apgalvo, kāpēc tie ir izdevīgi klientiem. Augstākā kvalitāte ne vienmēr nozīmē augstāko vērtību. LiveAgent ir klientu apkalpošanas programmatūra ar daudzām funkcijām un integrācijām. Sales contacts: +421 2 33 456 826, +1-888-257-8754, +1-786-204-1375.
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