Izmantojiet LiveAgent piedāvātās sociālo mediju atbilžu sagataves, lai optimizētu klientu apkalpošanu un efektīvi atbildētu uz darba laika jautājumiem. Tas nodrošina ātrumu, reputācijas uzlabošanu un izmaksu samazināšanu.
Īpaša klientu apkalpošana var būt faktors, kas ļaus iegūt vairāk klientu un potenciālo klientu, kas paliks uzticīgi jūsu uzņēmumam, un ieteiks to citiem.
Līdz ar sociālo mediju izaugsmi viena no aktivitātēm, kas uzņēmumiem neapšaubāmi ir visienesīgākā, ir klientu apkalpošanas paplašināšana sociālo mediju kanālos. Tā nodrošina vairākas priekšrocības, piemēram, resursu optimizāciju, ātrumu, automatizētas atbildes un daudz ko citu.
Tomēr sociālo mediju klientu apkalpošana darbojas labi tikai tad, ja tajā ietilpst loģiski organizēti procesi. Runa nav tikai par vispārīgu iepriekšsagatavotas atbildes nosūtīšanu, piemēram, “paldies par jūsu ziņu, mēs drīz ar jums sazināsimies”.
Sociālo mediju klientu apkalpošanas pārstāvju darbam jānotiek iepriekš noteiktās stundās, un sociālo mediju lietotājiem jābūt informētiem par to, kad šāda pieejamība ir. Viens no sliktākajiem klientu apkalpošanas grēkiem ir atstāt klientu gaidot, neinformējot par to, kad viņš var gaidīt atbildi.
Ja nolemjat sniegt klientiem palīdzību, izmantojot sociālos medijus, un darīt to pareizi, varat sagaidīt daudzus ieguvumus. Zemāk minēti daži no tiem.
Thank you for your message. Our customer service on [Facebook/Instagram/Twitter] is available every day from [X] to [Y].
If your matter is urgent, you can also visit our website [link] and message our customer service team using the live chat window – we’re available 24/7 there!
However, if you can wait until tomorrow morning we’re happy to assist you here 🙂
Best,
The [company] team
Thank you for your message, [name]!
Our [restaurant/office/beauty salon/bar] is open every day from [X] to [Y] between [weekday] and [weekday].
We’d be very happy to see you here!
If you want to book a [table/service/appointment], you can do so via this link [link].
Best,
[company] staff
Thank you for reaching out to us. We’re here to help you.
Our opening hours on weekdays are: [opening hours], and we also work on weekends from [X] to [Y].
Talk to you soon!
The [company] team
We’ve got your message. Our social media opening hours are from [X] to [Y].
That’s why we’ll be able to answer your query tomorrow after [X] at the earliest.
It’s best to contact our customer service team via this contact form [link to a contact form], via email [customer service email], or by calling them at [phone no.]. This is the fastest way to get assistance.
Best,
The [company] social media team
Thank you for reaching out. We’re happy that you follow [company] on social media.
If you need assistance with solving your issue, please contact our customer service team by filling out this form [link to a form], calling them at [phone no.], or via the live chat on our website.
We’re available [from X to Y/24/7] there and will be happy to assist you!
Have a great day!
Best,
The [company] social media team
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Mūsu mājaslapa izmanto sīkdatnes. Turpinot, mēs pieņemam, ka Jūs dodat atļauju izvietot sīkfailus, kā ir aprakstīts mūsu privātuma un sīkdatņu politiku.
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Andrej Saxon | LiveAgent support team