Izmantojiet LiveAgent piedÄvÄtÄs sociÄlo mediju atbilžu sagataves, lai optimizÄtu klientu apkalpoÅ”anu un efektÄ«vi atbildÄtu uz darba laika jautÄjumiem. Tas nodroÅ”ina Ätrumu, reputÄcijas uzlaboÅ”anu un izmaksu samazinÄÅ”anu.
ÄŖpaÅ”a klientu apkalpoÅ”ana var bÅ«t faktors, kas ļaus iegÅ«t vairÄk klientu un potenciÄlo klientu, kas paliks uzticÄ«gi jÅ«su uzÅÄmumam, un ieteiks to citiem.
LÄ«dz ar sociÄlo mediju izaugsmi viena no aktivitÄtÄm, kas uzÅÄmumiem neapÅ”aubÄmi ir visienesÄ«gÄkÄ, ir klientu apkalpoÅ”anas paplaÅ”inÄÅ”ana sociÄlo mediju kanÄlos. TÄ nodroÅ”ina vairÄkas priekÅ”rocÄ«bas, piemÄram, resursu optimizÄciju, Ätrumu, automatizÄtas atbildes un daudz ko citu.
TomÄr sociÄlo mediju klientu apkalpoÅ”ana darbojas labi tikai tad, ja tajÄ ietilpst loÄ£iski organizÄti procesi. Runa nav tikai par vispÄrÄ«gu iepriekÅ”sagatavotas atbildes nosÅ«tīŔanu, piemÄram, āpaldies par jÅ«su ziÅu, mÄs drÄ«z ar jums sazinÄsimiesā.
SociÄlo mediju klientu apkalpoÅ”anas pÄrstÄvju darbam jÄnotiek iepriekÅ” noteiktÄs stundÄs, un sociÄlo mediju lietotÄjiem jÄbÅ«t informÄtiem par to, kad Å”Äda pieejamÄ«ba ir. Viens no sliktÄkajiem klientu apkalpoÅ”anas grÄkiem ir atstÄt klientu gaidot, neinformÄjot par to, kad viÅÅ” var gaidÄ«t atbildi.
Ja nolemjat sniegt klientiem palÄ«dzÄ«bu, izmantojot sociÄlos medijus, un darÄ«t to pareizi, varat sagaidÄ«t daudzus ieguvumus. ZemÄk minÄti daži no tiem.
Thank you for your message. Our customer service on [Facebook/Instagram/Twitter] is available every day from [X] to [Y].
If your matter is urgent, you can also visit our website [link] and message our customer service team using the live chat window ā weāre available 24/7 there!
However, if you can wait until tomorrow morning weāre happy to assist you here š
Best,
The [company] team
Thank you for your message, [name]!
Our [restaurant/office/beauty salon/bar] is open every day from [X] to [Y] between [weekday] and [weekday].
Weād be very happy to see you here!
If you want to book a [table/service/appointment], you can do so via this link [link].
Best,
[company] staff
Thank you for reaching out to us. Weāre here to help you.
Our opening hours on weekdays are: [opening hours], and we also work on weekends from [X] to [Y].
Talk to you soon!
The [company] team
Weāve got your message. Our social media opening hours are from [X] to [Y].
Thatās why weāll be able to answer your query tomorrow after [X] at the earliest.
Itās best to contact our customer service team via this contact form [link to a contact form], via email [customer service email], or by calling them at [phone no.]. This is the fastest way to get assistance.
Best,
The [company] social media team
Thank you for reaching out. Weāre happy that you follow [company] on social media.
If you need assistance with solving your issue, please contact our customer service team by filling out this form [link to a form], calling them at [phone no.], or via the live chat on our website.
Weāre available [from X to Y/24/7] there and will be happy to assist you!
Have a great day!
Best,
The [company] social media team
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MÅ«su mÄjaslapa izmanto sÄ«kdatnes. Turpinot, mÄs pieÅemam, ka JÅ«s dodat atļauju izvietot sÄ«kfailus, kÄ ir aprakstÄ«ts mÅ«su privÄtuma un sÄ«kdatÅu politiku.