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Lieto
Vai Jūsu sociālie tīkli padara Jūs traku?
Pārņemiet kontroli pār Jūsu sociālo tīklu kanāliem ar mūsu sociālo tīklu palīdzība dienesta alternatīvu. Mūsu iebūvētais risinājums nodrošina, ka Jūs nepalaidīsiet garām nevienu ziņu, komentāru, vai Jūsu zīmola atzīmēšanu, kas rezultēsies pozitīvā zīmola uztverē, lielākā klientu apmierinātībā, un veicinās vairāk pārdošanas.
| Features | Liveagent
Try the best social media help desk alternative for free! No credit card required.
|
Zendesk
Compare Zendesk with LiveAgent.
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Zoho Desk
Compare Zoho Desk with LiveAgent.
|
Groove
Compare Groove with LiveAgent.
|
Help Scout
Compare Kayako with LiveAgent.
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|---|---|---|---|---|---|
| Overall rating
Overall software ratings from verified users on Capterra.
|
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
|
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
|
4.5
Zoho Desk received an overall rating of 4.5 out of 5 by verified users on Capterra.
|
4.5
Groove received an overall rating of 4.5 out of 5 by verified users on Capterra.
|
4.7
Help Scout received an overall rating of 4.7 out of 5 by verified users on Capterra.
|
| Ease of use
Ease of use ratings from verified users on Capterra.
|
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
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4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
|
4.4
Zoho Desk is rated 4.4 out of 5 for ease of use by verified users on Capterra.
|
4.5
Groove is rated 4.5 out of 5 for ease of use by verified users on Capterra.
|
4.7
Help Scout is rated 4.7 out of 5 for ease of use by verified users on Capterra.
|
| Customer support
Customer support ratings from verified users on Capterra.
|
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
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4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
|
4.3
Zoho Desk is rated 4.3 out of 5 for customer support by verified users on Capterra.
|
4.6
Groove is rated 4.6 out of 5 for customer support by verified users on Capterra.
|
4.8
Help Scout is rated 4.8 out of 5 for customer support by verified users on Capterra.
|
| Value for money
Price to value ratings from verified users on Capterra.
|
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
|
4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
|
4.5
Zoho Desk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
|
4.0
Groove is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
|
4.6
Help Scout is rated 4.6 out of 5 for product value vs price by verified users on Capterra.
|
| Price
Software price in USD per agent per month.
|
$9-$49/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$59-$199/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$18-$45/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$25-$40/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
$25-$40/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
Zendesk does not offer an Instagram integration.
|
Zoho Desk does not offer an Instagram integration.
|
Groove does not offer an Instagram integration.
|
Help Scout does not offer an Instagram integration.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration.
|
Zendesk offers a Facebook integration.
|
Zoho Desk offers a Facebook integration.
|
Groove offers a Facebook integration.
|
Help Scout offers a Facebook integration.
|
| Messenger
A Facebook Messenger integration that fetches all direct messages and transforms them into tickets. The integration also enables users to answer direct messages from the social media help desk software.
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LiveAgent offers a Facebook Messenger integration.
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Zendesk offers a Facebook Messenger integration.
|
Zoho Desk does not offer a Facebook Messenger integration.
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Groove offers a Facebook Messenger integration.
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Unknown
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| Twitter
A Twitter integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Twitter integration.
|
Zendesk offers a Twitter integration.
|
Zoho Desk offers a Twitter integration.
|
Groove offers a Twitter integration.
|
Help Scout does not offer a Twitter integration.
|
| Whatsapp
A Whatsapp integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a WhatsApp integration.
|
Zendesk offers a Whatsapp integration.
|
Zoho Desk does not offer a Whatsapp integration.
|
Groove does not offer a Whatsapp integration.
|
Help Scout does not offer a Whatsapp integration.
|
| Viber
A Viber integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Zendesk does not offer a Viber integration.
|
Zoho Desk does not offer a Viber integration.
|
Groove does not offer a Viber integration.
|
Help Scout does not offer a Viber integration.
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| Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
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LiveAgent offers interaction tracking.
|
Zendesk offers interaction tracking.
|
Zoho Desk offers interaction tracking.
|
Groove offers interaction tracking.
|
Help Scout offers interaction tracking.
|
| Multi-Channel Communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow agents to respond to them from the social media help desk software.
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LiveAgent supports multi-channel communication.
|
Zendesk supports multi-channel communication.
|
Zoho Desk supports multi-channel communication.
|
Groove supports multi-channel communication.
|
Help Scout supports multi-channel communication.
|
| Automated Routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
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LiveAgent offers automated ticket routing.
|
Zendesk offers automated ticket routing.
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Limited
Zoho Desk offers limited (up to 5, 15, or 30) automation routing rules depending on the pricing plan.
|
Groove doesn't offer automated routing.
|
Help Scout offers automated ticket routing.
|
| Performance Metrics
Enables users to generate performance reports by channel, department, or agent.
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LiveAgent offers performance metrics.
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Zendesk offers performance metrics.
|
Zoho Desk offers performance metrics.
|
Groove offers performance metrics.
|
Help Scout offers performance metrics.
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| Group Management
Enables agents to create contact groups for marketing and sales segmentation.
|
LiveAgent offers group management.
|
Zendesk offers group management.
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Zoho Desk doesn't offer group management.
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Groove doesn't offer group management.
|
Help Scout doesn't offer group management.
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| Social Media Tagging
Enables agents to tag customers when answering their social media queries through the social media help desk software.
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LiveAgent offers social media tagging.
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Zendesk offers social media tagging.
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Zoho Desk doesn't offer social media tagging.
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Groove offers social media tagging.
|
Help Scout doesn't offer social media tagging.
|
| Brand Tracking
Enables users to track specific keywords on Twitter by streamlining every Tweet that contains the keyword into the software in the form of a ticket.
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LiveAgent offers brand tracking.
|
Zendesk doesn't offer brand tracking.
|
Zoho Desk doesn't offer brand tracking.
|
Groove doesn't offer brand tracking.
|
Help Scout doesn't offer brand tracking.
|
| Collaboration
Enables agents to work together to achieve ticket resolution.
|
LiveAgent supports collaboration.
|
Zendesk supports collaboration.
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Limited
Collaboration features of Zoho Desk are limited to professional and enterprise plans.
|
Groove supports collaboration.
|
Help Scout supports collaboration.
|
| Multi-Account Management
Enables users to connect multiple social media accounts (for example, two Facebook accounts, or three Twitter accounts) with the social media help desk software.
|
LiveAgent supports multi-account management.
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Zendesk does not support multi-account management.
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Limited
A limited number of email accounts, feedback widgets, web forms, and social media accounts can be connected with Zoho Desk.
|
Groove supports multi-account management.
|
Help Scout does not support multi-account management.
|
| Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
|
LiveAgent offers reporting/analytics.
|
Zendesk offers reporting/analytics.
|
Limited
In Zoho Desk, access to reporting/analytics dashboards is limited in all plans except for Enterprise.
|
Groove offers reporting/analytics.
|
Help Scout offers reporting/analytics.
|
Salīdziniet LiveAgent
ar citām platformām
Uzticējušies vairāk nekā 30 000 uzņēmumi un 150 miljoni galalietotāji
Uzlabojiet savu sociālo tīklu reputāciju
Esiet zīmols, par kuru visi runā! Palieliniet vārdisko ieteikumu skaitu un palieliniet savu pārdošanu sniedzot izcilu klientu atbalsta servisu sociālajos tīklos.
Sāciet radīt savu stipro tiešsaistes klatbūtni, izmantojot mūsu sociālo tīklu palīdzības dienesta alternatīvu jau šodien!
Atbildiet uz katru komentāru, ziņu un atzīmēšanu
Sociālo tīklu palīdzības dienesta alternatīvas ir Jūsu slepenais ierocis dažātu sociālo tīklu pārvaldīšanai. Nepalaidiet garām nevienu ziņu, komentāru un atzīmēšanu vienā kopējā informācijas panelī, lai nodrošinātu atbildi uz katru ziņu! Bezmaksas pakalpojums Jūs gaida!
Mūsu sociālie savinojumi iekļauj
Palieliniet pārdošanu ar Viber mesendžeru
Communicate with customers caur Viber un palieliniet pārdošanu! Vienkārši atbildiet uz zinām par atlaidēm, reklāmu vai speciālajiem piedāvājumiem.
Sekojiet saviem konkurentiem
Izmantojiet mūsu sociālo tīklu klausīšanās rīkus, kas ļauj sekot unikāliem atslēgvārdiem. Jums interesē, ko saka par Jūsu konkurentiem? Sekojiet tiem Twitter platformā, pateicoties mūsu sociālo tīklu palīdzības dienesta alternatīvas iespējai.
Kuriniet ugunskuru pirms nav par vēlu
Neapmierināts klinets? Rīkojieties ātri, pirms nav par vēlu!Sekojiet jebkādai Jūsu biznesa/zīmola atzīmēšanai Twitter, (pat ja Jūs nebūsiet tieši atzīmēts) un pievienojietites sarunai. Labojiet kļūdas jau šodien!
Izbaudiet augstākās pakāpes drošību
Ielogošanas datu koplietošana ir pagātnē! Uzlabojiet savus atbalsta aģentus ar kopēju aģentu paneli, kas ļauj viņiem sadarboties un atbildēt uz sociālo tīklu jautājumiem bez ielogošanas katrā platformā atsevišķi.
Novērsiet jucekli un uzlabojiet efektivitāti
Uzlabojiet savas komandas efektivitāti par 35% ar sociālo tīklu palīdzības dienesta alternatīvu. Novērsiet neērtības, ko sniedz Instagram, Twitter un Facebook, atbildot uz visiem jautājumiem un ziņām no Jūsu aģenta paneļa. Atvadieties no jautriem mēmiem un nepārtrauktas skrolēšanas!
Uzziniet no bagāto biļešu sarunu konteksta
Trūkst lielās bildes? Sociālo tīklu palīdzības dienesta alternatīva nodrošina, lai Jūs vienmēr būtu lietu ziņā! Sekojiet katra klienta problēmu risināšanai tiešsaistes tērzētavā, sociālajos tīklos, e-pastā vai tālrunī vienotā biļetes kokā. Tas ir tik vienkārši!
Sniedziet ātras un individuālas atbildes
Izmantojiet uzlabotās funkcijas, ko piedāvā sociālo tīklu palīdzības dienesta alternatīva, piemēram,iebūvēta CRM vai šablona ziņas. Ietaupiet līdz pat 15 stundām iknedēļu izmantojot visu klienta informāciju un šablona atbildes.
Sniedziet izcilu servisu ceļā
Mūsdienās ir nepieciešami mūsdienīgi risinājumi. Atbildiet uz sociālo tīklu jautājumiem ar mūsu mobilās lietotnes palīdzību, kas ir pieemaja Google Play un App Store.
Atbrīvojieties no garlaicīgiem uzdevumiem
Sociālo tīklu palīdzības dienesta alternatīvas piedāvā plašas automatizācijas iespējas. Automatizēti ikdienišķi, atkārtoti uzdevumi, piemēram, izsekošana, uzdevumu vai tagu piešķiršana un vēl daudz kas cits. Iespējas ir neierobežotas.
Mācies, uzlabo, esi pārāks
Uzlabojiet savu servisu (kā arī klientu pieredzi, ko Jūs sniedzat), izmantojot mūsu stabilās analītikas un pārskatu veidošanas funkcijas. Ievāciet reāllaika datus un atbilstoši pielāgojiet pakalpojumu stratēģiju.
Kaut kas nogāja greizi?
Mes tevi neatstāsim bēdā! Mēs tev palīdzēsim 24/7 un sniegsim atbalstu vairākās valodās. Sazinies ar mums dzīvajā tērzētavā, e-pastā vai ar tālruni jebkurā laikā.
Kāpēc LiveAgent ir labākā sociālo tīklu palīdzības dienesta alternatīva?
Takarítson meg többet a LiveAgent segítségével
Tudja meg, mennyit takaríthat meg a közösségi média help desk szolgáltatásain a LiveAgent és versenytársai praktikus ár-összehasonlításával.
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Uzlabojiet klientu apkalpošanu ar LiveAgent – daudzkanālu platformu ar čatu, zvanu centru un integrācijām. Sāciet bezmaksas izmēģinājumu!
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